Terms & Conditions

Terms & Conditions

Welcome to www.fashionlabstore.com Website (‘Website’). It is imperative that you read and understand these terms & conditions before you make your purchase(s). We hope that the information we provided below has made your shopping experience with us a pleasant and enjoyable one. Your continued use of our Website constitutes your agreement to be bound by the Terms of Use.

TERMS OF USE

1. DEFINITIONS

fashionlaboratory.com is the interactive online service operated by fashion.LAB® on the World Wide Web of the Internet. We can be reached via e-mail at feedback@fashionlaboratory.com.

2. GENERAL

fashion.LAB® reserves the right to amend any policy or terms and conditions at any time without prior notification. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. 

3. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remains the property of fashion.LAB®, protected by copyright laws. All such rights are reserved by fashion.LAB®. You may store the content supplied solely for your own personal, non-commercial use. All contents including images, designs and descriptions used must be credited back to "www.fashionlabstore.com". You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. All products sold on www.fashionlaboratory.com are not allowed to be resold in the open market for commercial purposes without the prior permission of fashion.LAB®.

4. PRICING

All prices stated on our Website are in Singapore Dollars. All payments have to be made in Singapore Dollars. Pricing is fixed and non-negotiable.

5. PRODUCTS & COLOURS

All actual measurements may differ by about 0.5 inches due to mass production. We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual color you see depends on the resolution of your monitor or smart gadget devices, we cannot guarantee that your monitor's display of any color will be as accurate as what we presented. As this does not change the overall appearance of the item/design, it will not be considered a defect.

6. EXCHANGE & RETURNS

We accept returns for items* that are unworn, unwashed, unaltered, and with its tags intact.

*Excludes: sales items, intimates, swimwear, accessories, and bags.

To start a return request, please:

  1. Fill in the returns note
  2. Pack the item and your completed returns note in its original packing material
  3. Send your parcel using a delivery method that allows tracking. We will not be liable for any lost returns that are not mailed back via a trackable source. The return will not be valid if we do not receive your parcel. Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders.

You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product. Please note that refunds will be provided only in the form of store credit.

7. BACKORDERS

Backorders placed via our website are subjected to delays/cancellations that are beyond fashion.LAB®’s control. In the event of a cancellation of a backorder, a full credit note will be offered. A full refund/cancellation on a customer's request on any ongoing backorder at any point will not be accepted. Any requests for change of size or colour for the backorder is subject to availability.